HOW TO VIEW PHOTOS
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Click on any image in your child's individual gallery to bring up the file name. We recommend viewing your gallery on a desktop/laptop computer, file numbers might not be visible properly on a mobile device.
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The photos of siblings together will be placed into 1 of your children's galleries ( usually the youngest child's photo gallery) and may be ordered within that package for that gallery.
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Note down the photo file numbers you would like to order. You will need them later to place your order.
* Please note: you will only have individual photos taken of your child if you have pre-registered prior to photo day.
HOW TO ORDER PHOTOS
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Once you have checked your online gallery and selected the photos you would like to order, go to our online store here to place your order. More information on what is included in each package please see below.
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Select your package. Select the format (prints or digital). Type in photos file numbers. Add to cart.
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If you are ordering prints before the due date select Delivery to Your Centre (Free), after the due date Home Delivery ($12)
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Payment can be made via credit card or PayPal. If you prefer the direct deposit option, please contact us and we will send you an invoice with our bank details.
Please contact hello@maxfamilyphoto.com if you need further assistance
PACKAGES
Packages | Number of Photos | Format | Price |
|---|---|---|---|
Individual prints | Any | Print | from $20 |
Digital Downloads* | Depends on selected package* | Digital | $30 |
Package F | All | Print AND Digital | $190 |
Package E | All | Print OR Digital | $165 |
Package D | 10 | Print OR Digital | $99 |
Package C | 5 | Print OR Digital | $62 |
Package B | 3 | Print OR Digital | $39 |
Package A | 1 | Print OR Digital | $20 |
DIGITAL FILES & DOWNLOADS
*Digital Downloads. Please note Digital Downloads is not a package and cannot be ordered individually. Digital Downloads can be purchased only as an addition to your package (A,B,C,D or E). If you choose printed format with Digital Downloads you will get the digital copies of the photos you ordered.
What if I have lost / deleted my email with the Password ?
No worries, just email hello@maxfamilyphoto.com and let us know your child’s centre, class and FULL NAME and we will get back to you with a new one.
I purchased digital files but have not received them ?
Your digital images are sent automatically after purchase to the email address that you logged on to the gallery with. Please ensure you have entered your email address information correctly and remember which email account you have used.
Check your junk/spam/other mail folder as often they do end up there (particularly Hotmail, Gmail and Yahoo accounts).
Photos are only available in the system for about 3-5 months to download. So for this reason please make sure you download immediately after purchase and backup to a 2nd location to avoid loss of files.
Can I print from digital files?
Yes, these are full sized images, and can be printed up to A2 format!
You’re also welcome to use the images to create photo products or anything else you like!
Can I buy individual digital files?
Digital Files are only available as a package.
You can add high resolution digital copies of your selected package for just an additional $30!
ORDERING, PRINTS, PACKAGES
When is the closing date for print orders and what happens if I am late ordering ?
The due date is communicated via your email with details to view, several reminder emails are also sent out.
There is usually a 3 WEEK ORDERING PERIOD after the galleries open so please ensure you place your order by the due date.
Orders placed within the ordering period are offered a free postage because we can process them all together.
In fairness to other families who have ordered on time, we can no longer offer you the free postage for orders after the due date.
A postage/late fee of $12 applies for print orders placed after the due date - please ensure you do order by this date in order to avoid this fee. Your prints are then sent to your home address. There is no late fee for late digital orders.
DELIVERY FEES & TIMES
The "Free School delivery" period has expired, can I still get free delivery?
Orders placed within the 3 weeks are offered free delivery because they are sent together.
Orders placed after this period are automatically charged the delivery fee regardless of where they are sent. This is the cost we incur by our dispatch service.
If you choose “Home Delivery” or order after the this 14 day window, you will need to pay $12. This fee covers the cost of your ordering being individually packaged and posted to you.
In fairness to other families who have ordered on time, we can no longer offer you free delivery.
How long will my order take?
Free School Delivery: Within 28 days of the Free Delivery window closing.
Home Delivery: Within 28 days of placing your order.
Digital Downloads: Within 24 hours – via email.
We specialise in capturing beautiful pictures of infants to toddlers for preschools and daycares nationwide. Our photographers are passionate about getting genuine smiles, and expressions from every child.
Eastern Suburbs Sydney Family Photographer | Family Photographer Maroubra| Sydney Newborn Photographer | Sydney Family Photographer Randwick | Bondi | Double Bay | Vaucluse
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